The Legal Bit

Making a Complaint

If you are unhappy with our service

If you have a complaint about your adviser or any financial advice you have received from your adviser, please contact us:

Stonebridge Mortgage Solutions Ltd
Complaints Department
9 Lords Court
Basildon
Essex
SS13 1SS

Email: complaints@stonebridgegroup.co.uk

Tel: 01266 644160

You can find more information by visiting the Stonebridge Mortgage Solutions Ltd website: www.stonebridgegroup.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Who are we?

​Indigo Mortgage and Insurance Services is a trading style of Indigo Financial Services Ltd who is an appointed representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority. Stonebridge Mortgage Solutions Limited are entered in the FCA register under reference 5601592

Registered address:

1 The Crescent Clitheroe Lancs BB7 2LP

Tel: 07977095945

Email: katrina@indigoinsuranceservices.co.uk

There will be a fee for arranging a mortgage and the precise amount will depend on your circumstances. The precise amount will depend on your circumstances, but a typical fee would be £395.

What Data Do We Collect and Why?

​We collect personal information about you when you use our website, contact us about products and services, visit a financial adviser or carry out transactions with us. We collect information that is necessary for the provision of financial advice and administration of the products or services you are seeking and for legal and regulatory purposes. We also collect and use your personal information where necessary to improve our services, and our business processes, and to communicate with you. For the provision of advice, we need to collect sensitive information, such as information about your health. To do this, we will ask for your consent.

​We will always keep your data safe and secure, and where we share your data with other businesses to fulfil the purposes above we make sure they follow our instructions and keep your data secure. We will never sell your data, and we will not send you communications about unrelated services without your consent.

Customer Privacy​

FIND OUT MORE Our Privacy Notice, holds much more information about how we collect, use and share your personal information. There is also information about the rights you have over your personal data, and how to contact us if you have any questions. Please write to:

The Office of Data Protection,
Stonebridge Mortgage Solutions Ltd,
9 Lords Court
Basildon
Essex
SS13 1SS

​​At Indigo Financial Services Ltd we respect your privacy and the confidentiality of your personal information.

​Indigo Financial Services Ltd: Registered in England and Wales, No. 11100312 Registered address: 1 The Crescent Clitheroe BB7 2LP

Indigo Financial Services Ltd who is an appointed representative of Stonebridge Mortgage Solutions Limited, which is authorised and regulated by the Financial Conduct Authority.

The Financial Conduct Authority does not regulate on Buy to Let mortgages.

The guidance and/or advice contained in this website is subject to UK regulatory regime and is therefore restricted to consumers in the UK

Your home/property may be repossessed if you do not keep up with your repayments.

As with all insurance policies, conditions and exclusions will apply.

Cookie Policy​

This is the cookie policy for Indigo Financial Services Ltd. We are committed to protecting your privacy. This Cookie Policy forms part of our legal information and sets out how we use cookies on our website to help make your visits more effective.

WHAT ARE COOKIES?

Cookies are small text files placed on your computer by websites and sometimes by emails. They provide useful information to organisations, which helps to make your visits to their websites more effective and efficient. We use cookies to ensure that we are able to understand how you use our website and to ensure that we can make improvements to our websites. Cookies do not contain personal or confidential information about you.

HOW WE USE COOKIES

We use cookies to ensure that you get the best from our website. The first time that you visit our website you will be asked to consent to the use of cookies and we suggest that you agree to allow the cookies to be active on your device whilst you visit and browse to ensure that you experience our website fully.

THE TYPES OF COOKIES WE USE

We use three types of cookies on our website:

• Session cookies that are deleted after each visit

• Persistent/tracking cookies that remain in place across multiple visits to our websites

• Third party cookies that are used by other parties, for example Google Analytics

Session cookies and persistent cookies are necessary in order for you to use our website. These cookies can be deleted via your browser, but this will restrict the functions that you are able to carry out on our websites. For more information on how to disable cookies in your browser please see the Information Commissioner’s Office website. (http://www.ico.org.uk/for-the-public/online/cookies)

Session cookies expire when you leave the website and are not stored on your computer and do not contain any personal data.

Persistent cookies last beyond your visit to our website. We use Google Analytics on our website. This is a tracking cookie which enables us to track how popular a site is and to record visitor trends over time. The cookie does not contain any personal data but it does contact your computer’s IP address to determine where in the world you are accessing the website from and to track your page visits within the site.

OPTIONAL COOKIES

These cookies are usually supplied by business partners and help us to filter out information which is not relevant to you.

Data​

KATRINA GRANT will be what is known as the ‘controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location-based information.

Why do you need my data and what will it be used for?

We need to know your basic personal data so we can make contact with you and respond to your message, request or query. All the personal data we process is processed by our staff in the UK.

Who is my data shared with?

Your data will only be shared with third parties if this is necessary to respond to your request. If this is the case, we will seek your permission before passing on your details.

How long do you keep my data for?

We may store your data for up to six years past the end of any business relationship, after which time it will be securely destroyed. If you would no longer like us to process your data at any time, you have the right to object to processing of your data. To do this, please contact katrina@indigoinsuranceservices.co.uk

What are my rights?

You have the right to object to the processing of your data. You also have the right to request access to your data at any time. You have the right to rectification and/or erasure of personal data or restriction of processing. If you wish to raise a concern related to how we have handled your personal data, you can contact us to have the matter investigated at compliance@sdlgroup.co.uk. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the information commissioner’s office.

Privacy Policy

This is the privacy notice of Stonebridge Group. In this document, “we” or “us” refers to Stonebridge Group.

Stonebridge Group is a trading name of Stonebridge Mortgage Solutions Limited isregistered in England and Wales under company number 5601592.

Registered office: 9 Lords Court, Basildon, Essex, SS13 1SS.

This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.

We are committed to protect your privacy and confidentiality. We understand that all users of our website need to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with UK law, including the Data Protection Act 1998. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it:

BASIC IDENTIFICATION AND CONTACT INFORMATION

This information is used:

• to provide you with the services which you request

• for verifying your identity for security purposes

• for marketing our services and products

Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.